Guest Terms

BookaQuest is a place where hosts list properties and guests find and book them. When a guest books, the guest and the host enter into an agreement directly between themselves. BookaQuest is not a party to that agreement, and is not a real estate broker, a travel agency, a property manager, or an insurer.

BookaQuest does not own, manage, control or inspect any property listed on the service. Each host is solely responsible for their own listing, their own property, and their own compliance with the law where that property is.

BookaQuest takes no commission on any booking. Guests pay hosts directly. Payments are processed by Stripe into an account belonging to the host, and the host is the merchant of record for every booking. BookaQuest never receives, holds or controls the money for a stay.

When you book, your card is charged by the host, on the host's own Stripe account. The name on your statement will be the host's business name, not BookaQuest. BookaQuest takes no commission and adds no guest fee.

This matters if something goes wrong, because it means your card issuer's dispute process runs against the host, who actually received your money. We describe that process. We cannot tell you how any particular dispute will turn out.

If something goes wrong with a stay, that is a matter between the guest and the host. BookaQuest does not arbitrate, mediate, adjudicate or take sides in disputes between users, and does not issue refunds — because BookaQuest never holds the money in the first place.

What we do instead is give you a route. You can report a problem from your booking, which puts your message to the host on the record. If that does not resolve it, we will help you gather what you need — the charge, the dates, the merchant name as it appears on your statement, and your own messages — so you can take the matter to your card issuer, who is the party with the actual power to reverse a payment.

We describe that process. We do not promise any particular outcome from it, and we have no control over what your card issuer decides.

Each listing has a named cancellation flavour — Flexible, Moderate, Limited, or Firm — with one refund deadline. You see that flavour on the listing before you pay. If you book a week or more ahead, you also have 24 hours after the stay is confirmed to change your mind for a full refund.

When those terms say there is a refund, it is processed on the host's own Stripe account. BookaQuest never holds the money, and does not sit in the middle of a stay dispute.

BookaQuest has the right, but not the obligation, to undertake checks on users and listings, and to decide who may use the service and whose listing may appear. We do not endorse any host, guest, property or listing, and we do not commit to undertaking any particular screening process.

We have no duty to pre-screen content posted by users. All listings are the sole responsibility of the host who posted them, and we specifically disclaim liability arising from the accuracy of any listing.

Any reference to a user or listing being “verified”, or similar wording, indicates only that a relevant verification or identification process has been completed — and nothing else. It is not a statement that a host is trustworthy, that a property is as described, or that a stay will go well. We do not warrant that any check we carry out will identify past misconduct or prevent future misconduct.

Give accurate information when you book, treat the property and the neighbours with respect, and follow the host's house rules. You are responsible for damage you or your party cause.

Reviews should be honest accounts of your own stay. We do not remove a review because a host dislikes it.

If you have a dispute with another user of BookaQuest, you release BookaQuest (and our affiliates, and our and their officers, directors, employees and agents) from claims, demands and damages of every kind and nature, known and unknown, arising out of or in any way connected with that dispute.

The BookaQuest service is provided “as is” and “as available”, without warranty of any kind, to the fullest extent the law allows.

To the fullest extent permitted by law, BookaQuest's total liability to you for any claim arising out of or connected with these terms or your use of the service will not exceed US$1,000.

BookaQuest will not be liable for indirect, incidental, special, exemplary or consequential damages, including lost profits, loss of data, loss of goodwill, or service interruption.

Nothing in these terms limits liability that cannot be limited by law, including liability for fraud, for willful misconduct, or for death or personal injury caused by our own negligence.

You agree to release, defend (at BookaQuest's option), indemnify and hold BookaQuest harmless from and against any claims, liabilities, damages, losses and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with your breach of these terms, your misuse of the service, your interaction with any other user, or — if you are a host — your property, your listing, and your stay with any guest.

You and BookaQuest agree that any dispute between us will be resolved by final and binding individual arbitration, rather than in court, except that either of us may bring an individual claim in small claims court.

You and BookaQuest each agree to bring claims against the other only on an individual basis, and not as a plaintiff or class member in any class or representative action or proceeding, whether in court or in arbitration.

You can opt out of this arbitration agreement and keep your right to go to court. Email legal@bookaquest.com within 30 days of first accepting these terms, saying that you opt out and giving the name and email address on your account. Opting out costs you nothing and does not affect your account in any way.

These terms are governed by the Federal Arbitration Act and by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any judicial proceeding permitted under these terms must be brought in a state or federal court located in Hernando County, Florida.

We may update these terms. When we make a material change, we will publish the new version and ask you to accept it before you continue using the service. Changes are not applied retroactively to a booking already made.